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Shipment Policy

When will my order be dispatched?

We always aim to get your order out the door as soon as possible and on its way to you in the shortest possible time frame so you are not left waiting.

 

For local delivery (Singapore), we use local dispatch services, eg. Singpost. You will receive from us information about your order complete with delivery details. The dispatch company will contact you for delivery schedule.

 

For Overseas delivery, international courier companies are used. You will receive an email providing you with tracking number of your shipment. You will then be able to track your delivery via the courier company’s online services.

 

Can I track my order?

If you hold an account with us just sign in to ‘YOUR ACCOUNT’ and view your order history. Once you click into your order detail you will be able to see all the information about your order including tracking information if applicable.


If you checked out as a guest you can still track your order. Just click on ‘YOUR ACCOUNT’ at the top of any page and then click on ‘>TRACK YOUR ORDER’ under ‘No account?’. You will need the Order Number and email address you used during checkout to check your order status.

Click here to track your DHL parcel.

If you're a UK customer you can also receive text messages to give you a heads-up of when your Parcel Force-delivered order will be on your doorstep. To receive this service just make sure that your 'Contact Number' in your account 'Personal Info' is your current mobile number. When you choose a tracked service you will receive a text telling you your tracking number and when the order will be delivered from Parcel Force. Don't forget to make sure your 'Contact Number' is your mobile number and please keep it up to date in order to receive this service from Parcel Force.

 

Customs information

Orders delivered within Singapore are subject to GST (Goods and Services Tax). These orders will have the relevant GST included.


Orders delivered outside Singapore are sold exclusive of GST and may be subject to Customs Duties and Import Taxes. Unfortunately we have no control over this part of your orders' journey so to get the best advice you should contact your local customs office.

It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages delivered outside Singapore, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.

It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask us to do any of the above.

Any additional charges or fees for customs clearance must be covered by you. Unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.