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Return Policy

RETURN POLICY

 
 

Returning an item for refund

All payment made are non-refundable, unless we fail to deliver the product/s or service/s that you have purchased. In which case, a full refund of your payment to us will be provided. For refunds, please contact: inquiry@rudyproject.som.sg.

 

Exchange

It's our aim to provide an exchange service that is totally hassle-free for you. If you change your mind over an item you have purchased, you may return it for a one(1) time exchange within 7 days from date of goods collected, and as long as the item is not fitted or used we are happy to exchange it for another item that is of equal or greater cash value.

 

A top-up of cash value difference is required if you exchange your original purchase for another item that is of greater value. If you choose to exchange for another item that is of less cash value, no difference of cash value will be refunded. Shipment and/or delivery fee will be charged separately. For exchanges, please contact: inquiry@rudyproject.som.sg.



How to:
1. Put your unused labeled item for return back in it's original packaging complete with the warranty booklet.

2. Fill in a Exchange Form and include this with the item you are returning in a parcel.

3. Post the item back to Mandarin Opto-medic Co.Pte Ltd (the postal address is on the bottom of the returns form).  

4. We will be in touch if there are any issues or when your item has been processed.

Here are some guidelines to help you get the best and fastest exchange service:

• Each returned item should be in it's original packaging with the manufacturers labels attached.  Please do not tape or attach labels directly to the retail packaging.

• When returning clothing, where relevant, the original hygiene slips must be in place.

• Retail store purchases should be exchange at the original place of purchase.  If this is not possible then follow our website exchange policy and include proof of purchase.

• In order to avoid customs charges please mark the outside of your package, 'RETURNED GOODS FOR EXCAHNGE’.

• We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you.  

 
• It can take up to 15 working days for us to receive your return, depending on your location and which postal service you use. However, once we receive your goods, we will inspect and process them as soon. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know. In the unlikely event that you do not receive this email within 20 days of posting your parcel to us, please contact us: inquiry@rudyproject.som.sg or call: +65 6747 8777.
Return shipping costs are non-refundable.  If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc), we will refund Standard Parcel postage costs.

 
 

Shop returns

The simplest way to return an item is to return your item to where you bought it. This gives you the flexibility to get a refund or pick another item (or items) to exchange it with. If you're returning an item from the shop to the online store or vice versa we'll issue a refund and you'll be able to go back online or browse round our store and purchase an alternative product.

 

Returning goods on which duty has been paid

If you have paid duty for the order you received and you're returning it to us, you should be able to claim a refund of duties from your local customs authority. To find out how and for any other queries about customs duty please contact your local customs authority.

 

Has my return been processed?

As soon as we action your request for an exchange or refund we'll send an email to the address held against your account to let you know that your return has been dealt with.